Delivery Rates

 

BOOKING LEAD TIME FOR DELIVERY 

  • Minimum of three (3) days for normal orders.
  • Minimum of seven (7) days for customised drawing cakes and bulk orders.

DELIVERY RATES 

    • $7.80 (1 location) - orders abv. $100

    • $11.80 (1 location)  - orders abv. $50

    • $16.80 (1 location)  - standard delivery fee

    • FREE DELIVERY  (1 location) - orders abv $200 
  • Island delivery is subjected to delivery charges, excluding restricted areas such as Sentosa, all army camps, PSA ports and ferry points, Jurong Island, Airport Cargo Complex and Terminals.
  • No minimum order amount is required for delivery.
  • In order to deliver the cake in it best condition and safe for consumption, we do not engage motor bike, scooter for delivery, instead we deliver in F&B food hygiene vehicles including chiller truck, thus our cost for the 3rd party delivery vendor are higher.

URGENT/ SAME DAY DELIVERY

  • $18.80 (1 location)
  • CALL 6980 6960 to place your order
  • For SAME DAY Delivery - call in from 11am - 2.30pm
  • For URGENT Order (lead time < 3 days) - call in 11am - 6pm
  • The selection of delivery time slot is not available for SAME DAY delivery, cakes will be delivered before 6pm.
  • Cakes are subject to availability.

DELIVERY SLOTS

  • Monday to Sunday
    • 10:00am - 3:00pm
    • 3:00pm - 6:00pm
  • Delivery service is not available on Public Holidays.
  • The exact time of delivery cannot be guaranteed but TheJellyHearts will endeavor to deliver within the selected timing.
  • In the event that specific or special delivery time is required, please email/call us (subject to availability). 

SPECIAL NOTES & SURCHARGE

  • NO cancellation/ amendments after orders are placed. Please read the Updated COVID-19 T&Cs before you place your order online. (supersedes the original T&Cs.)
  • In the event that there is no recipient or anyone at home/office to receive the cakes, the delivery will still be considered as delivered. No refunds will be made. Re-delivery will incur additional charges. Cakes will be send back to store and discard after 3 days. 
  • Refusal to accept item/s by the recipient will still be considered as delivered. No refunds will be made.
  • Re-delivery due to a wrong address provided or non-availability of the recipient will incur re-delivery charges.
  • NOTE: Cakes will not be replaced for re-deliveries.
  • Cakes must be checked and shall be deemed accepted if no errors/discrepancies are raised immediately upon delivery. TheJellyHearts Pte Ltd reserves the right not to entertain any further complaints thereafter due to the perishable nature of our products.
  • An additional $20 surcharge will be imposed for delivery to restricted areas such as Sentosa, all army camps, PSA ports and ferry points, Jurong Island, Airport Cargo Complex and Terminals.
  • For road safety reasons, delivery time could be affected due to weather or traffic conditions and/or unforeseen situations. We shall not be liable or held responsible for any late delivery or failure to deliver due to circumstances beyond control.