Delivery

Booking lead time for delivery

  • Minimum of three (3) days for normal orders, excluding the day that order is placed.
  • Minimum of seven (7) days for customised drawing cakes and bulk orders, the day that order is placed.

Rates

  • Orders $200 & below: Basic rate per delivery per location - $30 on weekdays, $50 on weekends & public holidays.
  • Orders above $200: FREE DELIVERY (limited to one location only). A $20 surcharge is applicable for delivery on weekends & public holidays.
  • Island delivery is subjected to standard delivery charges, excluding restricted areas such as Sentosa, all army camps, PSA ports and ferry points, Jurong Island, Airport Cargo Complex and Terminals.
  • No minimum order amount is required for delivery.

Delivery Slots

  • Weekdays
    • 10:00am - 1:00pm
    • 2:00pm - 6:00pm
  • Weekends & public holidays
    • 10:00am - 1:00pm
  • Delivery service is not available during Chinese New Year.
  • The exact time of delivery cannot be guaranteed but TheJellyHearts will endeavour to deliver within the selected timing.
  • In the event that a specific or special delivery time is required, please email / call us.

Surcharge

  • An additional $20 surcharge will be imposed for delivery to restricted areas such as Sentosa, all army camps, PSA ports and ferry points, Jurong Island, Airport Cargo Complex and Terminals.
  • Re-delivery due to wrong address provided or non-availability of recipient will incur a S$30 surcharge.
  • NOTE: Cakes will not be replaced for re-deliveries.

Special Notes

  • For road safety reasons, delivery time could be affected due to weather or traffic conditions and/or unforeseen situations. We shall not be liable or held responsible for any late delivery or failure to deliver due to circumstances beyond control.
  • Refusal to accept item/s by the recipient will still be considered as delivered. No refunds will be made.
  • Cakes must be checked and shall be deemed accepted if no errors/discrepancies are raised immediately upon delivery. TheJellyHearts Pte Ltd reserves the right not to entertain any further complaints thereafter due to the perishable nature of our products.
  • In the event that there is no recipient or anyone at home/office to receive the cakes, the delivery will still be considered as delivered. No refunds will be made.